Frequently Asked Questions

Yes, subject to a credit application, SGL terms are 30 days EOM.

Electronic payment by bank transfer, for the account details, contact finance@sglab.co.uk.

Contact finance@sglab.co.uk.

Email the sales team at sales@sglab.co.uk or fill out the online form at www.sglab.com/contact or call the sales team at +0044 (0) 1536 403815 Option 3.

For quotes email sales@sglab.co.uk or fill out the online form www.sglab.com/cost-comparison-quote/.

Contact sales at sales@sglab.co.uk or fill out the online form www.sglab.com/contact/.

Find out more at www.sglab.com/bespoke-formulation/

Email all orders to info@sglab.co.uk, also include the SGL product code(s) and if you have a quote from the sales team, the quote reference number.

SGL does not offer online ordering. You can view the available products at https://www.sglab.com/products.

To cancel an order email info@sglab.co.uk. SGL ask that you give enough notice to cancel the order or amend any items. For more information please read our terms and conditions.

SGL will grant partial credit for products ordered in error, with the exceptions noted below. Product returns for products ordered in error are subject to a 15% or £50 restocking charge, whichever is greater. Plus, any applicable charges for necessary inspection, reworking, or refurbishing, or items not normally catalogued by SGL. Bespoke or customised products that meet specifications are non-returnable.

Setting up a standing order – Email the order requirements to info@sglab.co.uk, remember, to include the following:

For any products that are not in stock, there is a 3 to 4-week lead time, once your order is processed you will be advised by customer service via an order acknowledgement with an estimated delivery date. Part shipments can be requested, speak to customer service for more information, email info@sglab.co.uk or call +44 (0)1536 403 815, option 1.

On stock items, there is no minimum order quantity. SGL will have a minimum order quantity if the product is classified as a non-stock product or a bespoke product that is manufactured to a customer specification. Customers will be advised by the sales department if this applies.

To add to an existing order email info@sglab.co.uk, and the customer service team will advise lead times.

Once an order has been processed an order acknowledgement will be emailed with an estimated date of delivery. If you have not received this, please contact our customer team via email at info@sglab.co.uk or call +44 (0)1536 403 815, option 1.

An estimated delivery date will be advised on the order acknowledgement. This is emailed once the order has been processed by the customer service team. a

Visit the SGL website for all delivery options https://www.sglab.com/information/#delivery.

Speak to customer service to find out when your order will be ready for collection.

SGL has experience delivering to many destinations worldwide and can offer a solution in getting our goods to your location, wherever you are. Visit our website for more information https://www.sglab.com/information/#delivery.

Yes, SGL will ship directly to your customers at your request.

All documents are available for download from our website.

Certificate of Analysis – http://web.sglab.co.uk/sglab.new.

Material Datasheets and Technical Datasheets – https://www.sglab.com/technical-documents.

Standard media bottle formats are not reusable. In some regions, SGL offers a recyclable bottle service, where bottles can be returned and reused. Please enquire via the sales team about this service.

It is possible to see batch-to-batch variability in colour. This is due to small differences in the raw materials and production processes. This is not something to worry about, all products have a defined specification for appearance and performance. All products must meet this specification before release.

SGL products have a defined temperature range for storage, this can be found on the packaging or labelling of the product. Generally, we recommend the middle of the temperature range as the most stable temperature to store products.

A key component in agar is water and, just like any product that contains water, fluctuations in temperature can cause water to evaporate and condense. If your plates have condensation, then we advise opening the pack and allowing the plates to acclimatise in your laboratory environment. In most cases, moisture will dissipate within a short time.

Plates should be stored agar side up, ideally in the boxes they arrive in. Plates in fridges should be off the ground, and away from fans.

Yes, the product is validated for use right up to its expiry date. You can inoculate on the day of expiry with results being read after the expiry date.

All products are irradiated under fully validated dose cycles (ISO 11137 Sterilisation of Healthcare Products Radiation Part 2, Establishing the sterilisation dose), giving assurance all parts of the load receive a dose within the specification. Each batch is certified as such with a batch irradiation certificate that is issued in accordance with ISO 11137 & ISO 13485. This certification is checked as part of our release process.